We launch our Arklight Client Support Service (CSS)

As the world comes to terms with the Covid-19 crisis, our thoughts are with everyone concerned; both personally and professionally. As a charitable organisation dedicated to supporting our society’s most vulnerable people, our focus has been on our residents who have been profoundly affected by self-isolation and the UK lockdown.

Although these policies are essential to safeguarding the population and to help our amazing NHS workers, they have also had serious ramifications for our residents. As detailed by our previous UPDATE, the current lockdown has affected the mental and physical health and recovery of our residents who are dealing with issues like substance addiction and mental illness.

However, there are even more immediate issues at stake. Access to essentials such as food and hygiene items is a big issue and has heightened the precarious nature of our resident’s lives. That is why we have launched our the Arklight Client Support Service (Arklight CSS) to offer support to all our clients during this period.

We have teamed up with Wirral’s Homeless CIC (WHC) to ensure that all of our clients receive the basic necessities to help support them through the crisis. WHC have kindly offered to cook meals for our residents which will then be delivered by us and our amazing volunteer teams. This will be available to all our residents and will ensure that they have food every day.

We are also working together with our volunteer teams to deliver Essential Packages that includes food and hygiene items. Again, this ensures the health and safety of our residents who will be able to follow the hygiene advice given by the NHS.

Essential Packages will be delivered to our resident’s doors by Magenta Living and other Wirral Arklight volunteers. Availability for deliveries is between Mon & Thurs and we will liaise with residents on their individual time slots.

The Essential Packages delivery service is entirely dependent of donations from the public who have already shown amazing support and generosity and have contributed to much in helping our region’s most vulnerable communities  – whether that be through our Amazon Wishlist, financial contributions or food and hygiene packages, we have been truly humbled.

Our fantastic Project Worker, Paul Rowlands has also introduced a Befriending Service which will provide a friendly telephone chat. Each resident will have access to this provision and we hope it will go some way to helping our clients through this very difficult time. Loneliness is an issue we deal with regardless of the current crisis, but without the networks of support usually available to our clients, then issues of loneliness can be magnified and tend to exacerbate other problems relating to the mental and physical health of our residents. We recognise that having someone to check in with and have a conversation is vitally important and we’re delighted that we can offer this service.

For those clients who are self-isolating due to illness, we have been grateful for the donations relating to self-catering equipment such as kettles, microwaves and toasters. These contributions have proved invaluable and help to ensure our staff and our resident’s safety.

Our work is challenging but it is also essential. People who are suffering from homelessness are disproportionately affected by the current crisis; their vulnerabilities are heightened and their recoveries are put at risk.

We also appreciate our amazing support staff and volunteer teams who are doing everything they can to ensure the safety of our residents – working out of hours and putting themselves on the frontline of this crisis.

To continue to help our residents and ensure their access to Essential Packages, we really do need all the support and partnerships we can get. If you would like to support us or find out ways in which you can help, then please email us at enquiries@wirralark.or.uk and we will get right back to you.