A guide to supporting homeless people: available local services

Navigating local services and support can be especially difficult for homeless people and rough sleepers. The technologies we all rely on are not necessarily available to homeless people and hence, there is reduced access to information resources: compounding the issue of social exclusion even further and often depriving these individuals of the vital services available to them.

There is also the issue of awareness and the importance of educating the public on what support is available to homeless people so, they may help rough sleepers by sign-posting them to local support services.

Wirral Ark are now in the process of creating a comprehensive support guide for homeless people in the Wirral area as well as information materials for the general public. However, the global Covid-19 pandemic has created a very specific set of circumstances which has completely altered how support services are presently operating. So, for now, we will detail the present reality and highlight those services that are currently available – please see below.

For reference, all enquiries relating to homeless should be directed to Housing Options in Liverpool – they can be contacted HERE.


Rose Brae, 100 Bridge Street, Birkenhead, Wirral, CH41 1AN

Rose Brae is an accommodation-based support service and includes 21 single accommodation units – including shared facilities. This scheme is for single homeless people with complex needs and is available to males and females aged 25 and above.

Forum Housing – The Bridge – 0151 649 9718

The Bridge offers 26 self-contained apartments with a fully equipped kitchen and separate toilet and shower room.  All the apartments are fully equipped, and ready for you to move right in.  A full inventory is supplied, from pots, pans and cutlery to fridge, cooker and settee.

Staff are on site 24 hours a day to offer coaching information, advice and guidance to assist young people on their journey to independent living.

The Bridge located just a couple of minutes’ walk away from Hamilton Square Train Station, Wirral Met College and Birkenhead Town Centre.

Supported Housing

Ark Angel

Ark Angel provides provides (a combination of) housing and support tailored to the needs of each tenant and enabling them to live independently.

Ark Angel staff ensure that clients receive full support in managing their tenancy but are also able to access external agencies such as CRISIS Skylight, Wirral Ways to Recovery, Inclusion Matters and NHS Wirral – all designed to promote health and wellbeing and to address issues around mental health and drug & alcohol misuse.

Access to the service is via the Mainstay referral pathway. Contact Ark Angel Supported Housing HERE.

Xroads Recovery – 2 Donne Close, Spital, Wirral, CH63 9YJ

Xroads Recovery provides housing and full professional support to clients (both veterans and civilians), often in a time of crisis. Xroads Recovery offers treatment and support for alcoholism, substance misuse and rehabilitation detox. They have three locations:

  • Donne Close – acts as the hub of Xroads. It is a large 5 bedroom mixed veteran and civilian house with downstairs bathroom as well as a large wet room upstairs. It has lots of space including lounge, open plan dining room, sitting room, kitchen and conservatory. It also has a tranquil landscaped garden with rockery waterfall feature. Tenants usually come to Donne Close upon completion of detox where the most intensive support is provided before moving on to either Shorefields or Park Road South.
  • Park Road North – a spacious 5 bedroom mixed veteran and civilian house located in a nice area in the heart of Birkenhead, opposite Birkenhead Park with all local amenities. Although support is available 24/7 in all Xroads properties, Park Road North is a place where tenants can move forward into greater independence.
  • Shorefields – is the veterans only house based in New Ferry on the Wirral. In this comfortable 3 bedroom house, veterans can use their mutual experiences to enhance their development of coping mechanisms and support each other moving forward towards rejoining and re-engaging with civilian life.

Xroads Recovery can be contacted via email or phone HERE.

Phoenix0151 652 2667 

Phoenix offers drug and alcohol free residential rehabilitation to those with substance misuse problems. Clients stay in a large suburban house in the Wirral. Phoenix have a team of drug and alcohol workers who provide personalised support through one-to-ones, group and alternative therapies.

Residents spend their first few weeks in a separate welcome house while they settle into their new surroundings and then move into the main house for the rest of the programme, which lasts between 3 and 6 months. Residents are responsible for the day-to-day running of the house and support each other throughout the programme with more senior residents becoming ‘buddies’ for new residents. After completing treatment at the residential, residents are supported to move onto our supported housing services or their own accommodation.

Call or email the Phoenix HERE.

Birchwood Residential treatment Centre – 23-25 Balls Road, Oxton, Wirral, Merseyside, CH43 5RF

Birchwood Residential Treatment Centre is a 20-bed facility in Wirral, Merseyside, operated by Kaleidoscope Project which offer clients improved physical and emotional health and wellbeing, and sustained recovery

Registered with the Care Quality Commission, Birchwood are one of the few centres in the North West providing medically monitored and managed inpatient drug and alcohol treatment. Birchwood’s policy is based around the idea that clinical delivery is only a small part of the solution to substance use and they work hard to deliver a well-balanced therapeutic programme in welcoming surroundings.

Birchwood can be contacted by phone – 0151 670 0033.

Day Centres

Fountain Project – Market St, Birkenhead CH41 5DL

The Fountain Drop in Centre is an innovative mental health resource available to people throughout Wirral and Merseyside. People can simply call in, have a cup of tea or some food from the restaurant. The Project has an extensive list of activities and facilities and also the opportunity to undertake volunteering. They offer support and opportunities to people who want to improve their quality of life, taking back control and supporting one another. The project has specialist support and can also signpost and refer to other organisations.

Many of the daily activities that happen at the Project are run or supported by Volunteers. If you feel able to offer volunteering support for a couple of hours a week, they would be happy for you to contact the volunteer coordinator on 0151 678 5111 (extension 3621) or the Project Manager on 0151 512 2200.

More information

There are many more services which are currently suspended due to the Covid-19 crisis. However, we will update this resource as when these services are restored.